• REP II - MARKETING OPS

    Posted Date 3 months ago(11/18/2019 4:36 PM)
    Job ID
    2019-9446
    Category
    Marketing/Sales
  • Overview

    Overview

    Under the direction of the Marketing Operations Supervisors, solicits and identifies new gaming customers for the Rock Star Rewards program.

    Responsibilities

    • Maintain integrity of database by following precise standards of data entry.
    • Ensure the protection of customers’ rewards and credit lines.
    • Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
    • Greet buses as needed and ensure that the correct offers, for each specific bus, are properly loaded onto each patron’s Hard Rock Rewards Card.
    • Assist with Sweepstakes, Promotions and Gift Giveaways as needed.
    • Greet and interact with VIP members and arrive them into computer system as they enter one of two VIP Lounges.
    • Demonstrate actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
    • Ensure prompt and discreet notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
    • Other duties as assigned.

     

    Additional Details

    High school diploma or equivalent and at least six (6) months guest service, telemarketing or retail sales experience required or an equivalent combination of education and/or experience. Basic computer skills required, along with the ability to type at least 25 words per minute.

     

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