• Manager of Cafe Operations Analysis

    Job Locations US-FL-DAVIE
    Posted Date 1 month ago(7/13/2018 6:33 PM)
    Job ID
    # of Openings
    Hidden (2140)
  • Overview

    Manager of Cafe Operations Analysis is responsible for supporting the growth and profitability of the Company Cafe division by supplying senior management with analysis and insight into financial results and projections, and providing data-based analysis to support business decisions. This position requires a high degree of accuracy as the information provided is critical to support key decision makers within Cafe Operations, Marketing and Food & Beverage.


    Essential Functions:

    • Prepare weekly reports to support Company Cafes, including graphs, metrics, analysis, sales forecasts, cost of sales (actual versus theoretical), labor productivity and other operating costs. Assist in analyzing ad interpreting trends and financial results.
    • Responsible for sourcing, from the data warehouse and occasionally supporting systems, any information needed for analysis and decision-making for cafe operations.
    • Ensure cafe operations’ data, reporting, and analytics needs are met by producing top quality dashboards, reports and graphs.
    • Leverage various analytical techniques and tools to conduct regular and ad-hoc analyses that explain current and past activity, causal effects, expected trends and potential impact of changes.
    • Generate financial and operating insights as the basis for decision-making, financial improvement opportunities, and enhancement of the business.
    • Present and support findings and recommendations to various management levels within the organization.
    • Serve as an advisor to the Cafe Operations leadership team and Cafe General Managers on spending in accordance with annual budgets and forecasts. Review P&L spending for efficiency and effectiveness against business and evaluate variances, risks and opportunities.
    • Help maximize profitability by supporting food and beverage development processes such as menu development, group menus, seasonal features, limited time offers, local items and day-part strategies (e.g. lunch, happy hour, late night).
    • Analyze and quantify impact of all proposed price changes, monitor execution of price changes and promotional initiatives, and key business metrics to assess the impact of pricing actions and promotional initiatives.
    • Support Cafe Operations in budgeting and forecasting activities.
    • Champion continuous and measurable improvement in the company’s financial and operational processes and practices.

    Non-Essential Functions:

    • Coordinate operations between departments.
    • Teach/coach and document employees who fail to meet standards to maintain a high quality workforce.
    • Present a professional image to employees, guests, clients, owners and investors.
    • Attend client functions and designated parties to provide support, ensure guest satisfaction and promote future business.
    • Build business/market share by thinking of new ways to promote company and by participating in local events to increase sales and profits.
    • Develop and maintain positive relationships with in the business and social community.
    • Spearhead annual philanthropic initiatives.
    • Work as a team, helping all employees to complete the required activities that ensure we blow away Guest expectations.
    • Maintain low staff turnover rate and high morale.
    • Operate ethically to protect the image of Hard Rock.
    • Utilize programs designed to help Save the Planet.

    Core Competencies:

    • Understanding the Business – Functional/Technical Skills; Drive for Results
    • Making Complex Decisions – Decision Quality; Learning on the Fly; Problem Solving
    • Creating New and Different – Perseverance
    • Getting Organized – Time Management; Planning; Priority Setting
    • Communicating Effectively – Written Communication
    • Managing Diverse Relationships – Comfort Around Higher Management
    • Acting with Honor and Character – Ethics & Values; Integrity & Trust; Self Knowledge
    • Being Open and Receptive - Humor




    • Bachelor’s degree in a quantitative subject, preferably Finance and/or Accounting
    • 5+ years of directly relevant work experience
    • Hospitality industry experience, preferably F&B and cost analysis for restaurants
    • Strong managerial, organizational, communication and analytical skills
    • Excellent computer skills are required with proficiency in Microsoft applications
    • Exposure to multinational companies with complex organization structure

    Language Skills:

    • Must possess strong communication and listening skills, excellent speaking, reading and writing.
    • Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
    • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
    • Multiple language abilities a plus, fluency in English required.

    Physical Demands:

    • Ability to move throughout the corporate office, and properties during visits (standing, walking, kneeling and bending) for extended periods of time.
    • Ability to sit for extended periods of time.
    • Ability to make repeating movements of the arms, hands, and wrists.
    • Ability to express or exchange ideas verbally and perceive sound by ear.
    • Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
    • Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
    • Ability to turn or twist body parts in a circular motion.
    • Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
    • Ability to travel via auto or airplane for long periods of time.


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