MANAGER - EVENT SERVICE

With venues in 74 countries, including 183 cafes, 27 hotels and 12 casinos, Hard Rock International (HRI) is one of the most globally recognized companies. Beginning with an Eric Clapton guitar, Hard Rock owns the world's most valuable collection of music memorabilia, which is displayed at its locations around the globe. Hard Rock is also known for its collectible fashion and music-related merchandise and Hard Rock Live performance venues. HRI owns the global trademark for all Hard Rock brands. The company owns, operates and franchises Cafes across Europe, Asia, and the Americas, as well as owns, licenses and/or manages hotel/casino properties worldwide. Destinations include the company’s two most successful Hotel and Casino properties in Florida, both owned and operated by HRI parent entity The Seminole Tribe of Florida. In 2018, Hard Rock International was recognized as a Forbes Magazine Top Employer for Women and Land Operator of the Year at the Global Gaming Awards. For more information on Hard Rock International visit www.hardrock.com.

Event Service Manager is responsible for directing event efforts that align with the overall Cafe operating strategy. This individual will also support the Cafe’s Senior Leadership Team in upholding all brand standards, core values, while meeting or exceeding Hard Rock’s business objectives.

Administration / General

• Update and maintain details on Banquet Event Orders
• Follow through on all deposits as outlined in the contract
• Coordinate with Universal parking requests and bus drop off
• Obtain pricing and secure items for groups from outside vendors
• After receiving invoices, input purchase order information for payment to vendors
• Close out files for Accounting

Event Management

• Work with all operating areas to develop staffing schedules
• Coordinate load in, production and event time lines with client, operations and external vendors
• Develop custom creative events as needed
• Coordinate with Kitchen Operations changes in menu selections and/or quantities
• Work with Sales Managers and assist with site visits and tastings
• Serve as point during events for internal and client communication
• Communicate with all operating areas the expectations for the event
• Coordinate all talent rider information (technical and food & beverage)

Training Standards

• Adhering to Company training standards
• Proficient in Microsoft Office and Amadeus/Delphi
• Ensures all company and established (event) O.P.’s

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

• College coursework preferred, High School Diploma or Equivalent
• Minimum 5 Years Event Management Experience
• Proficiency Communicating (speaking, reading, writing) in English
• Proficient in Word, Excel, PowerPoint and Delphi
• Communication
• Organization
• Detail Oriented
• Self-Motivated
• Positive Attitude 

 Physical Requirements

• Ability to move throughout the restaurant, LIVE and retail store and LIVE venue (standing, walking, kneeling, bending) for extended periods of time.
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders
• Ability to work extended hours on day of show move objects up to 50 pounds

Closing:

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member.  Hard Rock welcomes and encourages applications from people with disabilities. Consistent with the Americans with Disabilities Act (ADA),it is the policy of Hard Rock to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact a member of our Human Resources team.

Disclaimer 
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).