CAFE SALES ASSISTANT

To provide support for the Cafe Sales & Marketing Team, while taking ownership of specific initiatives that will assist in driving sales.

• Approach tasks in an orderly manner, with tenacity and determination, completing work to the required standard within the agreed-upon deadlines.
• Answers sales phone lines and emails in a timely manner.
• Takes messages, handles customer requests, and forwards leads/inquiries to the appropriate sales team member immediately. Communicate requests to the proper departments.
• Performs daily office duties including, but not limited to, filing, copying, regular reporting, BEO distribution, print orders, retrieving and delivering mail, preparing menu cards, etc.
• Track and prepare monthly live music reports, marketing plans, activation recaps, and other decks as needed.  
• Maintenance of marketing materials, including, but not limited to, posters, linens, & menus.
• CRM Administration, including, but not limited to, entering leads, detailing BEOs, merging documents, and reporting.
• Assembling of the cafe's live music and special event calendar.
• Maintain digital marketing platforms for the cafe, including the website and OpenTable, with current menus, promotions, and special events.
• Assist with cafe’s social media content creation, posting and ads as needed.
• Communicate and follow-up with clients and vendors as needed.
• Ensure receipt of payment from the client by following corporate
• Partnering with the Sales & Marketing Manager in the prospecting calls to corporate accounts, convention/meeting organizers, and previous
• Attend local networking events and off-site activations as needed.
• Assist in the execution and attend to buyouts, functions, and designated parties to provide support, ensure guest satisfaction, and promote future
• Liaise between the support center sales & marketing department, and the
• Work with SM, GM, and KM to ensure that contracts and menus are
• Coordinate operations between
• Attend meetings with S&M Manager as requested to communicate events/functions to the management team and/or
• Assist with regular visits to local concierge desks to communicate promotions and local offerings. Identify, set up, and maintain relationships with local attractions and community partners.
• Perform other tasks as outlined by SMM, GM, and RSMM.
• Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture, and spirit that make Hard Rock Cafe
• Work as a team, helping all departments to complete the required projects that ensure we achieve successful events or outcomes reflecting the
• Maintain high morale.
• Operate ethically to protect the image of Hard Rock International.
• Utilize programs designed to help save the Planet.

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

• Some college coursework completion is preferred.

SKILLS

• Presentation of a professional image to guests, clients, and vendors.
• Composure during stressful
• Possession of a take-charge attitude tempered with
• Ability to work independently while ensuring that managers and/or clients possess the pertinent information for the execution of a successful
• Must possess strong communication and listening skills, excellent reading and
• Comprehend professional language, either written or spoken, to
• Ability to effectively present information in one-on-one and small group situations to other employees of the
• Multiple language abilities a plus, fluency in English

PHYSICAL DEMANDS

• Ability to move throughout the corporate office and cafes (standing, walking, kneeling, bending) for extended periods of
• Ability to sit for extended periods of
• Ability to make repeating movements of the arms, hands, and
• Ability to express or exchange ideas verbally and perceive sound by
• Manual dexterity, hand-eye coordination, and ability to work with hands above shoulders.
• Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10
• Ability to turn or twist body parts in a circular
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy
• Ability to travel via auto or airplane for long periods of time.