SALES ASSISTANT - FLOOR

To provide support for the Cafe Sales & Marketing Team, while taking ownership of specific initiatives that will assist in driving sales.

• Approach tasks in an orderly manner, with tenacity and determination, completing work to the required standard within the agreed-upon deadlines.
• Answers sales phone lines and emails in a timely manner.
• Takes messages, handles customer requests, and forwards leads/inquiries to the appropriate sales team member immediately. Communicate requests to the proper departments.
• Performs daily office duties including, but not limited to, filing, copying, regular reporting, BEO distribution, print orders, retrieving and delivering mail, preparing menu cards, etc.
• Track and prepare monthly live music reports, marketing plans, activation recaps and other decks as needed.  
• Maintenance of marketing materials, including, but not limited to, posters, linens, & menus.
• CRM Administration, including, but not limited to, entering leads, detailing BEOs, merging documents, and reporting.
• Assembling of the cafe's live music and special event calendar.
• Maintain digital marketing platforms for the cafe, including the website and OpenTable, with current menus, promotions, and special events.
• Assist with cafe’s social media content creation, posting and ads as needed.
• Communicate and follow-up with clients and vendors as needed.
• Ensure receipt of payment from the client by following corporate
• Partnering with Sales & Marketing Manager in the prospecting calls to corporate accounts, convention/meeting organizers and previous
• Attend local networking events and off-site activations as needed.
• Assist in the execution and attend to buyouts, functions, and designated parties to provide support, ensure guest satisfaction, and promote future
• Liaise between the support center sales & marketing department, and the
• Work with SM, GM, and KM to ensure that contracts and menus are
• Coordinate operations between
• Attend meetings with S&M Manager as requested to communicate events/functions to the management team and/or
• Assist with regular visits to local concierge desks to communicate promotions and local offerings. Identify, set up, and maintain relationships with local attraction and community partners.
• Perform other tasks as outlined by SMM, GM, and RSMM.
• Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock Cafe
• Work as a team, helping all departments to complete the required projects that ensure we achieve successful events or outcomes reflecting the
• Maintain high morale.
• Operate ethically to protect the image of Hard Rock International.
• Utilize programs designed to help save the

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

• Some college coursework completion is preferred.

SKILLS

• Presentation of a professional image to guests, clients, and vendors.
• Composure during stressful
• Possession of a take-charge attitude tempered with
• Ability to work independently while ensuring that managers and/or clients possess the pertinent information for the execution of a successful
• Must possess strong communication and listening skills, excellent reading and
• Comprehend professional language, either written or spoken, to
• Ability to effectively present information in one-on-one and small group situations to other employees of the
• Multiple language abilities a plus, fluency in English

PHYSICAL DEMANDS

• Ability to move throughout the corporate office and cafes (standing, walking, kneeling, bending) for extended periods of
• Ability to sit for extended periods of
• Ability to make repeating movements of the arms, hands, and
• Ability to express or exchange ideas verbally and perceive sound by
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10
• Ability to turn or twist body parts in a circular
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy
• Ability to travel via auto or airplane for long periods of

Closing:

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member.  Hard Rock welcomes and encourages applications from people with disabilities. Consistent with the Americans with Disabilities Act (ADA), it is the policy of Hard Rock to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact a member of our Human Resources team.

Disclaimer 

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).