• Retail Sales Associate

    Job Locations US-FL-ORLANDO
    Posted Date 4 months ago(4/1/2018 4:40 PM)
    Job ID
    # of Openings
    Retail, Merchandise & Gift Shops
  • Overview

    The Retail Sales Associate (RSA) is the ultimate guide through the guests’ shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As an RSA, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).


    • Greeting guests. 
    • Answering questions - accurately and politely. 
    • Answering the phone. 
    • Making proficient sales transactions - using a point-of-sale system. 
    • Handling cash and other forms of payment. 
    • Maintaining proper cash drawer balances. 
    • Directing guests to areas/restrooms. 
    • Demonstrating impeccable product knowledge. 
    • Determining guests’ needs - by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits. 
    • Suggestive selling - using proven techniques (i.e., related items, higher-quality items, transitional phrases). 
    • Maintaining a clean and organized store. 
    • Maintaining proper product stock levels – through retail pulls & inventories. 
    • Displaying Retail product – through HRC’s visual display standards. 
    • Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc. 
    • Assuring the complete satisfaction of each and every guest. 
    • Creating memorable experiences. 
    • Entertaining guests to create “Raving Fans.” This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.


    • Must be at least 19 years old.
    • At least 2 years retail experience (high volume)


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