• Cafe - United States - Hollywood, FL - Retail Supervisor

    Posted Date 8 months ago(4/4/2018 11:53 AM)
    Job ID
    Retail, Merchandise & Gift Shops
  • Responsibilities


    • Continuously provides employees with verbal recognition, direction, and
    • support.
    • Communicates with employees to keep them informed of location, regional, and corporate  procedures.
    • Communicates with managers to evaluate work procedures, review standards, identify methods for increasing efficiency or effectiveness, and respond proactively to any needs that  have arisen.
    • Trains and empowers employees to exercise good judgment to make decisions regarding service and customer satisfaction  by adhering to company training standards
    • Monitors/coaches employees on performance, compliance with procedures and workload.
    • Informs management of employees who fail to meet standards to maintain a high quality workforce.
    • Ensure employees follow safety, sanitation and security procedures. 
    • Listens to comments, criticisms, and feedback from customers, employees and other managers to gain an understanding of areas of strength  and opportunity to improve personal/location performance.
    • Greets employees as they begin their shift to promote an atmosphere.
    • Prepares Retail Store and employees for shift and ensures the location is ready to open according to standards.
    • Updates & maintains the Rockin' Retail class, taught  regularly to all FOH staff.
    • Schedules breaks and zone assignments for Retail employees during the shift.


    • Opens & closes the retail store {with another  manager in the building).
    • Completes Opening and/or Closing Checklists.
    • Balances staffing levels and labor costs to achieve a cost-effective plan for running restaurant.
    • Guest and Service focused.
    • Evaluates condition of equipment. Fixes minor equipment  problems {light bulbs) or calls for maintenance assistance when necessary.
    • Inspects product levels and storage areas to determine  if enough  product is on hand; and to maintain proper storage.
    • Builds business/market share by thinking of new ways to promote company and new programs that will bring in business, and by participating in local events to increase sales and profits.
    • Design visual merchandise displays in order to increase foot traffic and sales.
    • Observes employees while they stock, sell, ring up sales, etc. to ensure adherence to policy and positive guest experience.
    • Conducts retail inventory.
    • Conducts retail product Pull lists to fill in back stock.
    • Double checks RSA banks and deposits at checkouts before manager validates.
    • Fills out Rap Sheets.
    • Records KPIs and employee financial reports and other information regarding sales performance.
    • Reads and reviews invoices to verify the accuracy of invoice specs and determine expenses, amount, and type of product being delivered to the retail store.
    • Supervises deliveries by counting and checking product quality to ensure that the billing and delivery meet amount and standards.
    • Communicates with other managers to ensure that assigned cleaning duties of retail store were completed up to standard.


    • Self Accountability
    • Innovation
    • Problem Solving
    • Cash Handling
    • Strategic Thinking
    • Communication
    • Coaching and Development
    • Impacting and Influencing


    • 3 years of retail volume driven or boutique style Supervisor experience.
    • Proficiency communicating (speaking, reading, and writing) in English.   
    • Minimum 19 yrs of age.


    • Ability to move throughout the location and retail store (standing, walking, kneeling, bending) for extended periods of time.
    • Ability to move objects (lift, balance, carry).
    • Ability to tolerate a loud/noisy environment.




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