Hard Rock International

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Cafe - United States - Hollywood, FL - Retail Supervisor

Cafe - United States - Hollywood, FL - Retail Supervisor

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Retail, Merchandise & Gift Shops

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  • Continuously provides employees with verbal recognition, direction, and
  • support.
  • Communicates with employees to keep them informed of location, regional, and corporate  procedures.
  • Communicates with managers to evaluate work procedures, review standards, identify methods for increasing efficiency or effectiveness, and respond proactively to any needs that  have arisen.
  • Trains and empowers employees to exercise good judgment to make decisions regarding service and customer satisfaction  by adhering to company training standards
  • Monitors/coaches employees on performance, compliance with procedures and workload.
  • Informs management of employees who fail to meet standards to maintain a high quality workforce.
  • Ensure employees follow safety, sanitation and security procedures. 
  • Listens to comments, criticisms, and feedback from customers, employees and other managers to gain an understanding of areas of strength  and opportunity to improve personal/location performance.
  • Greets employees as they begin their shift to promote an atmosphere.
  • Prepares Retail Store and employees for shift and ensures the location is ready to open according to standards.
  • Updates & maintains the Rockin' Retail class, taught  regularly to all FOH staff.
  • Schedules breaks and zone assignments for Retail employees during the shift.


  • Opens & closes the retail store {with another  manager in the building).
  • Completes Opening and/or Closing Checklists.
  • Balances staffing levels and labor costs to achieve a cost-effective plan for running restaurant.
  • Guest and Service focused.
  • Evaluates condition of equipment. Fixes minor equipment  problems {light bulbs) or calls for maintenance assistance when necessary.
  • Inspects product levels and storage areas to determine  if enough  product is on hand; and to maintain proper storage.
  • Builds business/market share by thinking of new ways to promote company and new programs that will bring in business, and by participating in local events to increase sales and profits.
  • Design visual merchandise displays in order to increase foot traffic and sales.
  • Observes employees while they stock, sell, ring up sales, etc. to ensure adherence to policy and positive guest experience.
  • Conducts retail inventory.
  • Conducts retail product Pull lists to fill in back stock.
  • Double checks RSA banks and deposits at checkouts before manager validates.
  • Fills out Rap Sheets.
  • Records KPIs and employee financial reports and other information regarding sales performance.
  • Reads and reviews invoices to verify the accuracy of invoice specs and determine expenses, amount, and type of product being delivered to the retail store.
  • Supervises deliveries by counting and checking product quality to ensure that the billing and delivery meet amount and standards.
  • Communicates with other managers to ensure that assigned cleaning duties of retail store were completed up to standard.


  • Self Accountability
  • Innovation
  • Problem Solving
  • Cash Handling
  • Strategic Thinking
  • Communication
  • Coaching and Development
  • Impacting and Influencing


  • 3 years of retail volume driven or boutique style Supervisor experience.
  • Proficiency communicating (speaking, reading, and writing) in English.   
  • Minimum 19 yrs of age.


  • Ability to move throughout the location and retail store (standing, walking, kneeling, bending) for extended periods of time.
  • Ability to move objects (lift, balance, carry).
  • Ability to tolerate a loud/noisy environment.