REGIONAL MANAGER - FACILITIES

(HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops®, Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the world’s largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe. In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D. Power’s North America Hotel Guest Satisfaction Study. This designation is the fourth consecutive year the iconic brand has been among top brands in this category.

HRI is the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year. Hard Rock was also honored as one of Forbes’ Best Employers for Women, Diversity and New Grads and a Top Large Employer in the Travel & Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels & Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey conducted by Bristol Associates Inc. and Spectrum Gaming Group for six of the last seven years. For more information on Hard Rock International, visit www.hardrock.com or shop.hardrock.com.

Position Summary: Regional Facilities Manager - North America:

Responsibilities will be to manage and coordinate the repair and maintenance of all Corporate Cafes. In addition, the individual will be updating and maintaining overall maintenance and building reports as well as implementing ongoing preventative maintenance programs.

Regional Facilities Manager NA - job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

• R&M contracts national and local
  • Investigate all contracts and service agreements in place at each café, with a view to negotiating timely and economically viable renewals
  • Investigate opportunities to maximize/replace local contracts within US
  • Ensure all necessary service contracts are in place
  • Liaise with contractors regarding schedules

• Acts as liaison between Cafe Management and any outside contractors needed to resolve specialized problems.
• Provide CapEx Oversight and manage capex process for each cafe.

• Provide support to all Cafes both in person, via phone and email regarding maintenance
• Implement and roll out a preventative maintenance program for the local maintenance team and ensure its enforcement
• Bi Annual maintenance walk through of each building with maintenance tech and GM
• Providing assessment reports for each cafe
• Function as project lead on capital projects of limited scope in coordination with the design and development team
• Ensure safety standards are followed throughout facility
• Participates in emergency preparedness for all cafes
• Oversee maintenance of physical space, ensuring a safe, clean and functional environment

• Receives, manages, and processes work order requests; ensures problems are resolved quickly.

Applies, or assists with application, for required environmental, specialty and work permits required.

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

• Previous relevant facilities experience desired
• General knowledge of Restaurant Operations
• Relevant Certificates in Facilities & Maintenance

SKILLS

• Must have excellent organisational and communication skills and possess the highest standards of professionalism while representing the company during any process
• Extensive knowledge in the building construction and facilities maintenance industry; preferably in the restaurant and / or hospitality industry
• Knowledge of Microsoft office programmes; especially MS projects and Excel
• General Knowledge of building and health codes
• General knowledge of mechanical, electrical and plumbing systems
• Ability to estimate and establish budgets for senior management and operations review
• Capability of managing fast track projects and bringing them to completion on time and within budget
• Working knowledge of restaurant equipment, maintenance and operating requirements
• Well-developed interpersonal and presentation skills
• Reading blue-prints and cost-estimating

PHYSICAL DEMANDS

• Managers are expected to be able to perform the job functions with reasonable accommodation.

Closing:

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member.  Hard Rock welcomes and encourages applications from people with disabilities. Consistent with the Americans with Disabilities Act (ADA), it is the policy of Hard Rock to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact a member of our Human Resources team.

Disclaimer 

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).