Hard Rock International

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Retail Sales Associate - Hard Rock Cafe Atlantic City

Retail Sales Associate - Hard Rock Cafe Atlantic City

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Retail, Merchandise & Gift Shops

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Hard Rock International, spirited & authentic, a global brand that continues to expand around the world. Since 1971, passionate and talented business leaders have paved the way for the next generation of Hard Rock Cafe team members to deliver authentic experiences that rock!


We are seeking talented Retail Sales Associates for the Hard Rock Cafe at the new Hard Rock Hotel & Casino in Atlantic City! Our Retail Sales Associate have a passion for hospitality and a drive to be extraordinary! If you enjoy creating memorable experiences, working in a fast pace environment and have a positive attitude, then the time is now to find out why Hard Rock is the place for you!


Do you have what it takes to join the band?


The Retail Sales Associate (RSA) is the ultimate guide through the guests’ shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience.  As an RSA, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).


Basic functions of a Retail Sales Associate includes:

  • Greeting guests
  • Answering questions - accurately and politely
  • Answering the phone
  • Making proficient sales transactions - using a point-of-sale system
  • Handling cash and other forms of payment
  • Maintaining proper cash drawer balances
  • Directing guests to areas/restrooms
  • Demonstrating impeccable product knowledge
  • Determining guests’ needs - by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits
  • Suggestive selling - using proven techniques (i.e., related items, higher-quality items, transitional phrases)
  • Maintaining a clean and organized store
  • Maintaining proper product stock levels – through retail pulls & inventories
  • Displaying Retail product – through HRC’s visual display standards
  • Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc
  • Assuring the complete satisfaction of each and every guest
  • Creating memorable experiences


This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.




Job Requirements include:

  • Must be at least 18 years old
  • Performing duties which require bending & reaching
  • Lifting up to 30-pound boxes to receive/move product
  • Standing, for up to 8+ hours
  • Maintaining a well-groomed appearance (“having a plan”)
  • Following all uniform guidelines
  • Practicing all general safety & sanitation standards
  • Recycling products, where possible
  • Remaining calm in a hectic, fast-paced atmosphere
  • Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency
  • Displaying a positive and outwardly friendly attitude toward guests
  • Maintaining HRC’s 5 core Values and Mission Statement

Your Cafe may cross-train the Retail Sales Associates with the restaurant Hosts.  Please see the Host job description.


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