REGIONAL EXECUTIVE CHEF - CAFE CENTRAL REGION

Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops®, Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the world’s largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe. In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D. Power’s North America Hotel Guest Satisfaction Study. This designation is the fourth consecutive year the iconic brand has been among top brands in this category.

HRI is the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year. Hard Rock was also honored as one of Forbes’ Best Employers for Women, Diversity and New Grads and a Top Large Employer in the Travel & Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels & Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey conducted by Bristol Associates Inc. and Spectrum Gaming Group for six of the last seven years. For more information on Hard Rock International, visit www.hardrock.com or shop.hardrock.com.

HARD ROCK CAFE - CENTRAL REGION NORTH AMERICA

JOB SUMMARY:

Provide oversight, and resources to ensure that we are delivering world class execution in our Cafe BOH operations. Reporting to Hard Rock Cafe Corporate Culinary Director, coordinating with other Reg. Exec Chefs, partnering with the AVP/GM and directly with Exec Chef / Kitchen Managers, the Regional Exec Chef will directly support Cafe Kitchen teams to ensure the highest standards are in place through, onsite presence and continued coaching and development. The Regional Exec Chef will also be responsible for the development of the cafe BOH leadership through use of the key result areas to ensure we are delivering best in class food operations, both executional and FSS standards.

ESSENTIAL FUNCTIONS:

• People - To provide a positive “employee life cycle” for all staff members during their tenure with Hard Rock
• Service - To provide an authentic experience that “rocks” for Hard Rock guests by adhering to proper menu specifications and attention to detail in food quality and presentation- 100% recipe adherence 100% of the time

• Profit - To operate a financially profitable food and beverage business operation and maximize opportunity in food cost/wastage, Product mix and margins, and carefully monitor the variance to theoretical costs
• Sales - To grow the business by using innovative sales and marketing concepts- focus on group and banquet execution
• Product-Best in class execution of product by detailed recipe adherence. FSS compliance and audit follow up. Compliance evaluation of equipment and tools to meet 100% of company and health standards
• Assets- BPE standard audits combined with maintaining a detailed FSS standard
• Performance Development – Continuously support Exec Chef/Kitchen Managers to teach/coach and document employees who fail to meet standards to maintain a quality workforce
• Multi-Unit Leadership – Properly prioritize tasks, provide accountability and consistency across corporate and franchise locations, globally.
• Travel - Schedule flexibility including travel in response to needs, sometimes exceeding 80% of calendar.

NONESSENTIAL FUNCTIONS:

• Coordinate operations between departments and support BOH teams
• Help support Exec Chefs / Kitchen Managers to teach/coach and document employees who fail to meet standards to maintain a high quality workforce.
• Develop and grow culinary team pipeline with a succession plan initiative developing future stars for each position
• Attend client functions and designated parties to provide support, ensure guest satisfaction and promote future business.
• Build business/market share by thinking of new ways to promote the company and by participating in local events to increase sales and profits.
• Develop and maintain positive relationships within the business and social community.
• Spearhead philanthropic initiatives.
• Work as a team, helping all employees to complete the required activities that ensure we blow away guest expectations.
• Maintain low staff turnover rate and high morale.
• Operate ethically to protect the image of Hard Rock.
• Utilize programs designed to help Save the Planet.

CORE COMPETENCIES:

• Understanding the Business – Business Acumen; Functional/Technical Skills; Customer Focus; Drive for Results
• Making Complex Decisions – Decision Quality; Confronting Direct Reports; Conflict Management
• Getting Organized – Priority Setting; Time Management; Timely Decision Making; Action Oriented
• Getting Work Done Through Others – Delegation; Developing Direct Reports
• Inspiring Others – Managing Vision and Purpose; Motivating Others; Building Effective Teams
• Managing Relationships – Managing Diversity; Managerial Courage
• Acting with Honor and Character – Ethics and Values; Integrity and Trust
• Being Open and Receptive – Listening; Composure; Approachability
• Hiring and Staffing

QUALIFICATIONS:

• A minimum of 8-10 years of culinary experience in multi-functional organizations that offer a variety of menu options (Banquets, unique menu offerings, large group functions, small private functions).
• Culinary Arts degree or equivalent work experience is preferred
• Proficiency in Excel, Microsoft Word, and Outlook required
• Professional experience working with inventory systems, purchasing/receiving, and food/beverage vendors.
• Proven track record of managerial success in a fast paced environment by possessing the experience, ability, and knowledge to move the business forward financially while focusing on the diversity of human capital.
• Strong leadership behaviors coupled with the technical skill set to drive the business toward success.
• Proven track record of making high quality decisions and the ability to make complex decisions.
• Adherence to health/safety, food safety and alcohol consumption regulations.
• Applicable standard of education is required.

LANGUAGE SKILLS:

• Must possess strong communication and listening skills, excellent speaking, reading, and writing.
• Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Multiple language abilities a plus, fluency in English required.

PHYSICAL DEMANDS:

• Managers are expected to be able to perform the job functions with reasonable accommodations

Responsibilities – Direct & Administrative -

• Interview candidates for Exec Chef / KM positions
• Conduct Hard Rock Cafe Regional Chef Meetings Weekly
• Special Event Development and Execution
• Quarterly Culinary Team Assessment and Update
• Growth Plan / Succession Plans for Executive Chefs, and Rising Stars
• Assessment & Strategy for Yearly Budgets and P&L Review
• Implementation of New Equipment/Plateware/Smallwares
• Distribution, Communication, and Follow Up of Updates & Recipes to NA/EU/Franchise
• AOP Strategy, Development, and Rollout
• Cafe Specific Visit/Analysis/Action Plan
• Production Package Maintenance and Compliance
• Line Check Verifications / Evaluations and Compliance
• Drive Proper Compliance in All Areas of BOH Operations

                              Administrative –

• Budgets/P&L Review with outlet chefs
• Quarterly Menu Evaluation and Growth Plan
• Organization of Recipes and Training Materials
• Assisting with Executive Tastings and Execution of Executive Tastings
• Distribution and Communication of updates Globally
• Nutritional Database Project Upload and Maintenance
• MICROS Management with IT Team/ Menu Updates/ Etc.
• Prep and Print Recipe Maintenance and Upload

                          Human Resources –

• Interview Candidates for Exec Chef Positions
• Conduct Hard Rock Cafe Meetings Monthly
• Development and Performance Plan for Exec Chefs
• Quarterly Culinary Team Assessment and Update
• KDS Import and Timing with IT

                          Cafe R&D – Menu, Recipes, and Stations -

• Menu Development and Execution - all-inclusive of LTO, Special Events, and Banquet Menus
• AOP/LTO Calendar Management and Timelines
• COGS Assessment & Evaluation for New Menu Items & LTOs
• Conduct Product/Ingredient Analysis Tastings and Decisions

                          Facilities –

• Advising of New Equipment/Plateware/Smallwares
• Rollout and implementations of new and more efficient / effective cooking equipment
• Collaborate with Facilities for Updating Kitchen Equipment per Cafe

                          Purchasing –

• Collaborate directly with Purchasing Team to identify ingredients and distribution
• Collaborate with CBORd team to get recipes built and costed
• Collaborate with Purchasing to:

                                                  1) Identify Cost Saving Initiatives

                     2) Capture Marketing Support through Vendors

                     3) Capture best Products available at the best pricing

• Responsible for Purchasing RFPs Guidance and Evaluation

WORK ENVIRONMENT:

Duties and responsibilities are typically performed in a professional office setting, but there may be times where you will need to be in operating areas. In these areas, you may be exposed to environmental factors including, but not limited to, secondhand smoke and excessive noise. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.

Disclaimer

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).