BARTENDER

The Bartender is the stepping stone…the first area of service for the guests before arriving at their tables. It is essential to provide the guests with a positive experience before they step out of the bar. As a Hard Rock Cafe bartender, you will be assuming the role of tour guide, communicator, showman, decision-maker, memorabilia curator and musician (at heart).

• Making drinks to spec recipe.
• Demonstrating responsible alcohol service.
• Serving food.
• Handling cash & other forms of payment.
• Making proficient sales transactions - using a point-of-sale system.
• Properly checking I.D.s – for guests who appear to be under 30 years old. 
• Maintaining proper cash drawer balances.
• Directing guests to areas/restrooms.
• Demonstrating impeccable product knowledge.
• Suggestive selling - using proven techniques.
• Maintaining a clean and organized bar area.
• Maintaining proper product pars – through bar pulls & inventories.
• Stocking liquor, beer, wine and glassware throughout the shift.
• Properly labeling, dating, covering and refrigerating prepped items for the bar.
• Maintaining a proper 3-compartment sink – properly sanitizing equipment, utensils, and glassware.
• Performing opening, closing & side duties – setting up/breaking down the bar, cleaning glass/countertops, sweeping the floor, etc.
• Answering questions - accurately and politley.
• Creating memorable experiences. 
• Entertaining guests to create “Raving fans".

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

EXPERIENCE, EDUCATION, CERTIFICATION

• High School diploma or GED equivalent.
• 2 plus years of high volume bartending experience is required.
• In some U.S. States, a food safety certification program is required to be completed before being able to serve food or alcohol, which may include a food handlers card (i.e., California law requires this).

SKILLS

• Remaining calm in a hectic, fast-paced atmosphere.
• Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.
• Displaying a positive and outwardly friendly attitude toward guests. 

PHYSICAL DEMANDS

• Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time. 
• Ability to sit for extended periods of time.
• Ability to make repeating movements of the arms, hands, and wrists. 
• Ability to express or exchange ideas verbally and perceive sound by ear. 
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds. 
• Ability to turn or twist body parts in a circular motion. 
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment. 
• Ability to travel via auto or airplane for long periods of time. 

ADDITIONAL  REQUIREMENTS

• In some U.S. states, a legal minimum age is required to serve food & alcohol – check with the person interviewing you to ensure you meet these requirements.
• Follows all food safety & sanitation procedures.
• Practicing all general safety standards.
• Performing duties which require bending & reaching. 
• Maintaining a well-groomed appearance (“having a plan”).
• Following all uniform guidelines. 
• Practicing all safety & sanitation standards.
• Recycling products, where possible. 
• Maintaining HRC’s 5 core Values and Mission Statement.