• RETAIL SALES ASSOCIATE - HARD ROCK CAFE

    Posted Date 1 month ago(1 month ago)
    Job ID
    2018-3544
    Category
    Retail, Merchandise & Gift Shops
  • Overview

     POSITION SUMMARY

    The Retail Sales Associate (RSA) is the ultimate guide through the guests’ shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As an RSA, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).

     

    Responsibilities

     PRIMARY RESPONSIBILITIES

    •  Greeting guests.
    •  Answering questions - accurately and politely.
    •  Answering the phone.
    •  Making proficient sales transactions - using a point-of-sale system.
    •  Handling cash and other forms of payment.
    •  Maintaining proper cash drawer balances.
    •  Directing guests to areas/restrooms.
    •  Demonstrating impeccable product knowledge.
    •  Determining guests’ needs - by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits.
    •  Suggestive selling - using proven techniques (i.e., related items, higher-quality items, transitional phrases).
    •  Maintaining a clean and organized store.
    •  Maintaining proper product stock levels – through retail pulls & inventories.
    •  Displaying Retail product – through HRC’s visual display standards.
    •  Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc.
    •  Assuring the complete satisfaction of each and every guest.
    •  Creating memorable experiences.
    •  Entertaining guests to create "Raving Fans."

     

    This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

     

    #fbhotjobs

     

    Qualifications

     

    REQUIREMENTS

     

    EXPERIENCE, EDUCATION, AND CERTIFICATIONS

    •  Must be at least 19 years old.
    •  Remaining calm in a hectic, fast-paced atmosphere.
    •  Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.
    •  Displaying a positive and outwardly friendly attitude toward guests.

    PHYSICAL DEMANDS

    •  Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time.
    •  Ability to sit for extended periods of time.
    •  Ability to make repeating movements of the arms, hands, and wrists.
    •  Ability to express or exchange ideas verbally and perceive sound by ear.
    •  Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
    •  Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
    •  Ability to turn or twist body parts in a circular motion.
    •  Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
    •  Ability to travel via auto or airplane for long periods of time.

     

    ADDITIONAL REQUIREMENTS

    •  Maintaining a well-groomed appearance ("having a plan").
    •  Following all uniform guidelines.
    •  Practicing all general safety & sanitation standards.
    •  Recycling products, where possible.
    •  Maintaining HRC’s 5 core Values and Mission Statement.

    Additional Details

    To apply, please send your resume to: Biloxi.GM@hardrock.com

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