Hard Rock International

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Retail Manager - Washington DC

Retail Manager - Washington DC

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Retail, Merchandise & Gift Shops

More information about this job


This individual will direct retail operations while ensuring that the business is maximizing its potential.  He/She will be responsible for the financial results of the department as well as development and retention of human capital.   


Essential functions


  • People - To provide a positive “employee life cycle” for all staff members during their tenure with Hard Rock
  • Guest Experience - To provide an authentic experience that “rocks” for Hard Rock guests by ensuring that the retail business is visually inviting, maintains the proper inventory, and provides high level of service
  • Profit - To operate a financially profitable retail business operation
  • Sales - To grow the business by using innovative sales and marketing concepts



 Nonessential functions


  • Coordinate operations between departments.
  • Teach/coach and document employees who fail to meet standards to maintain a high quality workforce.
  • Present a professional image to employees, guests, clients, owners and investors.
  • Attend client functions and designated parties to provide support, ensure guest satisfaction and promote future business.
  • Build business/market share by thinking of new ways to promote the company and by participating in local events to increase sales and profits. 
  • Develop and maintain positive relationships within the business and social community. 
  • Spearhead philanthropic initiatives.
  • Work as a team, helping all employees to complete the required activities that ensure we blow away Guest expectations.
  • Maintain low staff turnover rate and high morale.
  • Operate ethically to protect the image of Hard Rock.
  • Utilize programs designed to help Save the Planet.


 Core competencies

  • Understanding the Business – Business Acumen; Functional/Technical Skills; Customer Focus; Drive for Results
  • Making Complex Decisions – Confronting Direct Reports
  • Getting Organized – Priority Setting;  Time Management; Action Oriented
  • Getting Work Done Through Others – Delegation; Developing Direct Reports; Interpersonal Savvy
  • Inspiring Others – Managing Vision and Purpose; Motivating Others; Building Effective Teams; Negotiating
  • Creating New and Different – Strategic Agility; Innovation Management; Dealing with Ambiguity
  • Communicating Effectively – Presentation Skills; Written Communication
  • Acting with Honor and Character – Ethics and Values; Integrity and Trust
  • Being Open and Receptive – Listening; Composure; Approachability
  • Hiring and Staffing



  • Proven track record of managerial success in a fast paced environment by possessing the experience, ability, and knowledge to move the business forward financially while focusing on human capital.
  • Strong leadership behaviors coupled with the technical skill set to drive the business toward success.
  • Proven track record of making high quality decisions and the ability to make complex decisions.
  • Adherence to health/safety and food safety regulations.
  • Applicable standard of education is required.



  • Must possess strong communication and listening skills, excellent speaking, reading and writing.
  • Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
  • Multiple language abilities a plus, fluency in English required.