Hard Rock International

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Retail Sales Associate

Retail Sales Associate

Job ID 
# of Openings 
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Retail, Merchandise & Gift Shops

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The Retail Sales Associate (RSA) is the ultimate guide through the guests’ shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As an RSA, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).


  • Greeting guests. 
  • Answering questions - accurately and politely. 
  • Answering the phone. 
  • Making proficient sales transactions - using a point-of-sale system. 
  • Handling cash and other forms of payment. 
  • Maintaining proper cash drawer balances. 
  • Directing guests to areas/restrooms. 
  • Demonstrating impeccable product knowledge. 
  • Determining guests’ needs - by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits. 
  • Suggestive selling - using proven techniques (i.e., related items, higher-quality items, transitional phrases). 
  • Maintaining a clean and organized store. 
  • Maintaining proper product stock levels – through retail pulls & inventories. 
  • Displaying Retail product – through HRC’s visual display standards. 
  • Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc. 
  • Assuring the complete satisfaction of each and every guest. 
  • Creating memorable experiences. 
  • Entertaining guests to create “Raving Fans.” This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.



  • Must be at least 19 years old.


  • Remaining calm in a hectic, fast-paced atmosphere. 
  • Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency. 
  • Displaying a positive and outwardly friendly attitude toward guests. PHYSICAL DEMANDS 
  • Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time. 
  • Ability to sit for extended periods of time. 
  • Ability to make repeating movements of the arms, hands, and wrists. 
  • Ability to express or exchange ideas verbally and perceive sound by ear.
  • Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders. 
  • Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds. 
  • Ability to turn or twist body parts in a circular motion. 
  • Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment. 
  • Ability to travel via auto or airplane for long periods of time. ADDITIONAL REQUIREMENTS 
  • Maintaining a well-groomed appearance (“having a plan”). 
  • Following all uniform guidelines. 
  • Practicing all general safety & sanitation standards. 
  • Recycling products, where possible. 
  • Maintaining HRC’s 5 core Values and Mission Statement.