• Retail Sales Associate

    Posted Date 11 months ago(1/3/2018 12:27 PM)
    Job ID
    Retail, Merchandise & Gift Shops
  • Overview

    The Retail Sales Associate (RSA) is the ultimate guide through the guests’ shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As an RSA, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).


    • Greeting guests. 
    • Answering questions - accurately and politely. 
    • Answering the phone. 
    • Making proficient sales transactions - using a point-of-sale system. 
    • Handling cash and other forms of payment. 
    • Maintaining proper cash drawer balances. 
    • Directing guests to areas/restrooms. 
    • Demonstrating impeccable product knowledge. 
    • Determining guests’ needs - by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits. 
    • Suggestive selling - using proven techniques (i.e., related items, higher-quality items, transitional phrases). 
    • Maintaining a clean and organized store. 
    • Maintaining proper product stock levels – through retail pulls & inventories. 
    • Displaying Retail product – through HRC’s visual display standards. 
    • Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc. 
    • Assuring the complete satisfaction of each and every guest. 
    • Creating memorable experiences. 
    • Entertaining guests to create “Raving Fans.” This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.



    • Must be at least 19 years old.


    • Remaining calm in a hectic, fast-paced atmosphere. 
    • Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency. 
    • Displaying a positive and outwardly friendly attitude toward guests. PHYSICAL DEMANDS 
    • Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time. 
    • Ability to sit for extended periods of time. 
    • Ability to make repeating movements of the arms, hands, and wrists. 
    • Ability to express or exchange ideas verbally and perceive sound by ear.
    • Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders. 
    • Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds. 
    • Ability to turn or twist body parts in a circular motion. 
    • Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment. 
    • Ability to travel via auto or airplane for long periods of time. ADDITIONAL REQUIREMENTS 
    • Maintaining a well-groomed appearance (“having a plan”). 
    • Following all uniform guidelines. 
    • Practicing all general safety & sanitation standards. 
    • Recycling products, where possible. 
    • Maintaining HRC’s 5 core Values and Mission Statement.


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