• Restaurant Operations Manager

    Posted Date 12 months ago(12/12/2017 9:21 AM)
    Job ID
    Food & Beverage - Salaried
  • Overview

    Hard Rock International, spirited & authentic, a global brand that continues to expand around the world.  Since 1971, passionate and talented business leaders have paved the way for the next generation of Hard Rock Cafe leaders to deliver authentic experiences that rock!




    HRC - Key West



    Hard Rock Cafe is seeking a talented Operations Manager reporting to the General Manager. Our operators are true entrepreneurs who manage large teams and multi-dimensional operations that encompass fresh, made from scratch ingredients, iconic bars, live music, phenomenal events, and rocking retail operations. 


    This is not just another “job opportunity”.  So, the question is, “do you have what it takes to join the band?”


    Business Results

    • Serve as a mentor and coach to develop hourly staff members into Hard Rock brand ambassadors and industry leading customer service stewards
    • Demonstrate financial comprehension of the cafe’s budget and P&L

    Leadership & Execution

    • Successfully run a department and/or cost center
    • Partner across all departments in an effort to support the team in consistent execution of all systems and processes to deliver all products and services to Hard Rock’s brand standards
    • Support senior management in building a highly functional hourly team who share a common vision and values surrounding the overall success of the Cafe
    • Execute established brand standards within the Rock Shop as well as think outside the box to harness potential opportunities to grow retail sales through both staff and guest interaction

    Guest Engagement

    • Foster an environment of hospitality and customer service in which all team members put the guest first in every situation
    • Execute established standards for overall guest satisfaction that meet or exceed brand standards as determined by an objective ranking systems
    • Remain an objective observer of the standards of service to ensure guest expectations of the Brand & Cafe are upheld
    • Ability to engage with guests in regards to music both current and past


    Employee Engagement

    • Support senior management in attracting and retaining the most exceptionally talented people available in the market and place them in positions that leverage their skills and expertise for maximum impact
    • Clearly define goals and expectations for team members using performance review tools and hold your team accountable for successful performance
    • Support staff development and advancement along well-defined career paths

    Training & Applying Expertise

    • Serve as a Service Coach developing, implementing, and executing training & developmental programs for all individuals under his/her stewardship to drive continuous improvement and employee retention
    • Possess a self-motivated approach to his/her own personal and professional growth.




    Got What It Takes To Be In The Band?

    • 3+ years in an Operations Managerial role with high volume exposure in a full- service restaurant
    • Genuine enthusiasm and aptitude for serving people
    • Excellent verbal and written communication skills
    • A High level of business acumen and common sense
    • Strong problem solving skills through ability to diagnose and implement solutions
    • Strong communication and listening skills, excellent speaking, reading and writing.
    • The ability to effectively pitch and present information in one-on-one and group situations to media, customers, clients, partners and other employees of the organization.
    • Multiple language abilities a plus, fluency in English required.


    Company Description

    • Hard Rock International


      Hard Rock is a cultural icon, with over 35,000 Hard Rockers, more than 190+ venues in 58+ countries, including Cafes, Hotels, Casinos, and Live Music Venues. Hard Rock International is one of the most globally recognized companies... and now, you've found us!

      Here, you need to be really great at what you do and have a passion for producing top quality work.

      This place is revolutionary... Why? Because you can be who you are - because who you are defines you. If you're searching for a place that has a passion for hospitality and music, work with the best in the industry, add value to the business, and mark your place in music history.


      Passionate, Irreverent, Democratic, and Unpredictable this is what makes up WHO WE ARE at Hard Rock International.

    Hard Rock International participates in E-Verify.


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