Hard Rock International

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Host

Host

Job ID 
2017-2824
# of Openings 
5
Job Locations 
US-MA-BOSTON
Posted Date 
4/5/2018
Category 
Food & Beverage - Hourly

More information about this job

Overview

The Host is the initial contact with the guests. Therefore, it is essential to start guests off with a positive experience at the front door. A Host is anyone who greets, seats and pages guests. In addition, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).

Responsibilities

Basic functions of the Host include:

  • Opening doors, where applicable
  • Welcoming and thanking guests
  • Answering questions - accurately and politely
  • Maintaining a clean and organized waiting area
  • Answering the phone
  • Directing guests to areas & restrooms
  • Providing security for co-workers, guests and celebrities
  • Assisting servers, bussers and managers
  • Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, wiping menus, restroom maintenance, etc.
  • Assuring the complete satisfaction of each and every guest
  • Creating memorable experiences
  • Entertaining guests to create “Raving Fans”

Qualifications

Job Requirements include:

  • Must be at least 19 years old
  • Performing duties which require bending & reaching
  • Standing, for up to 8+ hours
  • Maintaining a well-groomed appearance (“having a plan”)
  • Following all uniform guidelines
  • Practicing all general safety & sanitation standards
  • Recycling products, where possible
  • Remaining calm in a hectic, fast-paced atmosphere
  • Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency
  • Displaying a positive and outwardly friendly attitude toward guests
  • Maintaining HRC’s 5 core Values and Mission Statement

  

This Cafe may cross-train the restaurant Hosts and the Retail Sales Associates.  Please see the Retail job description.

 

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