Hard Rock International

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Server

Server

Job ID 
2017-2726
# of Openings 
20
Job Locations 
US-NY-NIAGARA FALLS
Posted Date 
4/11/2017
Category 
Cafe Staff

More information about this job

Responsibilities

Basic functions of the Server include:

 

  • Taking guests’ orders
  • Running food
  • Handling cash & other forms of payment
  • Making proficient sales transactions - using a point-of-sale system
  • Properly checks I.D.s – for guests who appear to be under 30 years old
  • Demonstrating responsible alcohol service
  • Demonstrating impeccable product knowledge
  • Suggestive selling - using proven techniques
  • Answering questions - accurately and politely
  • Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience
  • Maintaining a clean & organized station – including pre-bussing & table maintenance
  • Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc
  • Demonstrating knowledge of all table/station numbers
  • Directing guests to areas & restrooms
  • Creating memorable experiences
  • Entertaining guests to create “Raving Fans”

Qualifications

Job Requirements include:

 

  • Must be at least 19 years old to be employed
  • In some U.S. states, a legal minimum age is required to serve food & alcohol (ie, Nevada is 21 years old) – check with the person interviewing you to ensure you meet these requirements 
  • Follows all food safety & sanitation procedures
  • In some U.S. states, a food safety certification program is required to be completed before being able to serve food or alcohol, which may include a food handlers card (ie, California law requires this)
  • Practicing all general safety standards
  • Performing duties which require bending & reaching
  • Lifting & transporting up to 25-pound dining chairs, booster seats, high chairs, and food/drink orders (from bar & kitchen to guests’ tables) – if applicable, emptying trash cans weighing up to 100 pounds
  • Standing or walking, for up to 8+ hours
  • Maintaining a well-groomed appearance (“having a plan”)
  • Following all uniform guidelines
  • Recycling products, where possible
  • Remaining calm in a hectic, fast-paced atmosphere
  • Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency
  • Displaying a positive and outwardly friendly attitude toward guests
  • Maintaining HRC’s 5 core Values and Mission Statement

Your Cafe may cross-train the Server and the Busser positions.  This “Server Assistant” will become a rotated position for the Servers and only used during busy volume shifts.  Please see the Busser job description.

 

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