The Retail Sales Associate (RSA) is the ultimate guide through the guests’ shopping experience at the Strip's Rock Shop. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As an RSA, you will be assuming the role of sales person, tour guide, communicator, memorabilia curator and musician (at heart).
Greeting guests and selling merchandise in the Rock Shop.
Answering questions - accurately and politely to guests.
Answering the phone.
Handling cash and other forms of payment.
Maintaining proper cash drawer balances.
Demonstrating impeccable product knowledge.
Determining guests’ needs - by actively engaging them in conversation.
Suggestive selling - using proven techniques (i.e., related items, higher-quality items, transitional phrases).
Maintaining a clean and organized store.
Maintaining proper product stock levels – through retail pulls & inventories.
Displaying Retail product – through HRC’s visual display standards.
Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc.
Assuring the complete satisfaction of each and every guest.
Creating memorable experiences.
Entertaining guests to create "Raving Fans."
Must be at least 19 years old and have weekend availability
Able to sell merchandise to guests.
Able to effectively communicate with guests.
Able to work effectively in a fast-paced atmosphere.
Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.
Displaying a positive and outwardly friendly attitude toward guests.
The employee is expected to adhere to all company policies and to act as a role model.
Hard Rock International is an E-Verify employer. Please see attached documents to learn more about E-Verify: eVerify Updated 09 2013