The Retail Sales Associate (RSA) is the ultimate guide through the guests’ shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As an RSA, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).
Greeting and selling Hard Rock merchandise to guests.
Answering questions - accurately and politely.
Making proficient sales transactions - using a point-of-sale system.
Handling cash and other forms of payment.
Maintaining proper cash drawer balances.
Demonstrating impeccable product knowledge.
Suggestive selling - using proven techniques (i.e., related items, higher-quality items, transitional phrases).
Maintaining a clean and organized store.
Maintaining proper product stock levels – through retail pulls & inventories.
Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc.
Creating memorable experiences.
Entertaining guests to create “Raving Fans.”
This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.
EXPERIENCE, EDUCATION, AND CERTIFICATIONS
Hard Rock International is an E-Verify employer. Please see attached documents to learn more about E-Verify:eVerify Updated 09 2013