Continuously provides employees with verbal recognition, direction, and support.
Communicates with employees to keep them informed or restaurant, regional, and corporate procedures.
Communicates with Managers to evaluate work procedures, review standards, identify methods for increasing efficiency or effectiveness, and respond proactively to any needs that have arisen.
Trains and empowers employees to exercise good judgment to make decisions regarding service, food quality, and customer satisfaction by adhering to company training standards
Monitors/coaches employees on performance, compliance with procedures and workload.
Creates and modifies the weekly work schedule to accommodate employees, volume or other emerging trends.
Informs management of employees who fail to meet standards to maintain a high quality workforce.
Ensure employees follow safety, sanitation and security procedures.
Listens to comments, criticisms, and feedback from guests, employees and other Managers to gain an understanding of areas of strength and opportunity to improve personal/Retail Store performance.
Greets employees as they begin their shift to promote an atmosphere.
Prepares Retail Store and employees for shift and ensures the Retail Store is ready to open according to standards.
Updates & maintains the Rockin’ Retail & Loss Prevention classes, taught regularly to all Retail Store staff.
Schedules breaks and zone assignments for Retail employees during the shift.
Opens & closes the Retail Store (with another Manager in the building) utilizing checklists.
Balances staffing levels and labor costs to achieve a cost-effective plan for running Retail Store.
Monitors and controls labor using established methods to meet goals.
Evaluates condition of equipment, and conducts routine maintenance and minor repairs to ensure smooth operation and save on costs. Fixes minor equipment problems (light bulbs) or calls for maintenance assistance when necessary.
Inspects product levels and storage areas to determine if enough product is on hand; and to maintain proper storage.
Builds business/market share by thinking of new ways to promote company and new programs that will bring in business, and by participating in local events to increase sales and profits.
Design visual merchandise displays in order to increase foot traffic and sales.
Observes employees while they stock, sell, ring up sales, etc. to ensure adherence to policy and positive guest experience.
Conducts retail inventory.
Conducts retail product Pull Lists to fill in back stock.
Double checks RSA banks and deposits at checkouts before Manager validates and enters into safe.
Fills out Rap Sheets.
Posts Hard Rock Rewards® and employee financial reports and other information regarding sales performance.
Monitors employees’ behavior and checks retail count balances to keep honest employees honest.
Reads and reviews invoices to verify the accuracy of invoice specs and determine expenses, amount, and type of product being delivered to the Retail Store.
Supervises deliveries by counting and checking product quality to ensure that the billing and delivery meet amount and standards.
Communicates with other Managers (including the use of the Manager’s Log) to ensure that assigned cleaning duties of Retail Store were completed up to standard.
Completes Visual Cirriculum in the SOHR and is able to facilitate the materials to RSA’s with the department manager.
Ensures all learning follows the SOHR outlines.
Coaching and Development
Impacting and Influencing
Full time employee.
Proficiency communicating (speaking, reading, and writing) in English, bilingual preferred.
Must be at least 21 years of age.
Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
Ability to move objects (lift, balance, carry) up to 50 pounds.
Ability to tolerate exposure to heat (greater than 90 F), cold (less than 40 F), chemicals, and a loud/noisy environment.
Ability to operate potentially hazardous equipment.
Hard Rock International is an E-Verify employer. Please see attached documented to learn more about E-Verify: eVerify Updated 09 2013