Hard Rock International

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Retail Sales Assoiciate

Retail Sales Assoiciate

Job ID 
# of Openings 
Job Locations 
Posted Date 
Cafe Staff

More information about this job




Greeting guests.

 Answering questions - accurately and politely.

 Answering the phone.

 Making proficient sales transactions - using a point-of-sale system.

 Handling cash and other forms of payment.

 Maintaining proper cash drawer balances.

 Directing guests to areas/restrooms.

 Demonstrating impeccable product knowledge.

 Determining guests’ needs - by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits.

 Suggestive selling - using proven techniques (i.e., related items, higher-quality items, transitional phrases).

 Maintaining a clean and organized store.

 Maintaining proper product stock levels – through retail pulls & inventories.

 Displaying Retail product – through HRC’s visual display standards.

 Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc.

 Assuring the complete satisfaction of each and every guest.

 Creating memorable experiences.

 Entertaining guests to create "Raving Fans."

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.




 Remaining calm in a hectic, fast-paced atmosphere.

 Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.

 Displaying a positive and outwardly friendly attitude toward guests.


 Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time.

 Ability to sit for extended periods of time.

 Ability to make repeating movements of the arms, hands, and wrists.

 Ability to express or exchange ideas verbally and perceive sound by ear.

 Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.

 Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.

 Ability to turn or twist body parts in a circular motion.

 Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.

 Ability to travel via auto or airplane for long periods of time.


Hard Rock International is an E-Verify employer.  Please see attached documented to learn more about E-Verify: eVerify Updated 09 2013