• HOST

    Posted Date 4 weeks ago(1/24/2020 12:10 PM)
    Job ID
    2020-12823
    Category
    Food & Beverage - Hourly
  • Overview

    The Host is the initial contact with the guests. Therefore, it is essential to start guests off with a positive experience at the front door. A Host is anyone who greets, seats and pages guests. In addition, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).

    Responsibilities

    • Opening doors, where applicable 
    • Welcoming and thanking guests
    • Answering questions - accurately and politely 
    • Maintaining a clean and organized waiting area
    • Answering the phone
    • Directing guests to areas & restrooms
    • Providing security for co-workers, guests and celebrities 
    • Assisting servers, bussers and managers
    • Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, wiping menus, restroom maintenance, etc. 
    • Assuring the complete satisfaction of each and every guest
    • Creating memorable experiences
    • Entertaining guests to create “Raving fans”

     

    This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

    Qualifications

    EXPERIENCE, EDUCATION, AND CERTIFICATIONS

    • High School diploma or GED

     

    SKILLS

    • Remaining calm in a hectic, fast-paced
    • Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.
    • Displaying a positive and outwardly friendly attitude toward guests and co-workers.

     

     

    PHYSICAL DEMANDS

    • Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time
    • Ability to sit for extended periods of time
    • Ability to make repeating movements of the arms, hands, and wrists
    • Ability to express or exchange ideas verbally and perceive sound by ear
    • Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
    • Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds
    • Ability to turn or twist body parts in a circular motion 
    • Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment 
    • Ability to travel via auto or airplane for long periods of time

     

    ADDITIONAL REQUIREMENTS

    • Must be at least 19 years old
    • Maintaining a well-groomed appearance (“having a plan”).
    • Following all uniform guidelines 
    • Practicing all general safety & sanitation standards
    • Recycling products, where possible
    • Maintaining HRC’s 5 core Values and Mission Statement 
    • This Cafe may cross-train the restaurant Hosts and the Retail Sales Associates. Please see the Retail job description 

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