• LIVE HOST-ORLANDO

    Posted Date 1 week ago(2/12/2020 8:13 AM)
    Job ID
    2020-12615
    Category
    Food & Beverage - Hourly
  • Overview

    With venues in 74 countries, including 183 cafes, 27 hotels and 12 casinos, Hard Rock International (HRI) is one of the most globally recognized companies. Beginning with an Eric Clapton guitar, Hard Rock owns the world's most valuable collection of music memorabilia, which is displayed at its locations around the globe. Hard Rock is also known for its collectible fashion and music-related merchandise and Hard Rock Live performance venues. HRI owns the global trademark for all Hard Rock brands. The company owns, operates and franchises Cafes across Europe, Asia, and the Americas, as well as owns, licenses and/or manages hotel/casino properties worldwide. Destinations include the company’s two most successful Hotel and Casino properties in Florida, both owned and operated by HRI parent entity The Seminole Tribe of Florida. In 2018, Hard Rock International was recognized as a Forbes Magazine Top Employer for Women and Land Operator of the Year at the Global Gaming Awards. For more information on Hard Rock International visit www.hardrock.com.

    Responsibilities

    Hard Rock Live Hosts are responsible for providing excellent service at events to all areas of Hard Rock Live. Reporting to the Live Managers and the Rocker Supervisor they will ensure that every guest has the opportunity to enjoy a clean, safe and entertaining environment. This person must have experience providing a high level of guest service and with venue set up and break down.

     

    • Maintain pleasant, friendly and professional demeanor with internal and external guests at all times.
    • Seat Guests accurately and resolve any ticketing issues.
    • Directing guests appropriately and answering guest’s questions.
    • Set up and break down for all events, including but not limited to chairs, tables, bike racks, buffets, trash, etc.
    • Performing duties such as cleaning, sweeping, and vacuuming.
    • Effectively communicate escalated guest issues to the Live Manager and/or GM.
    • Assist in providing the basics of service tasks such as covering positions, overseeing guest medical issues, monitoring an aisle, seating, directing guests, tending to any and all guests’ needs and set up & break down for events.
    • Crowd control
    • Maintain a positive working relationship with all departments within the building (e.g. Security, Kitchen, Sales, etc.) to ensure that all needs of our guests and clients are met.
    • Ensure that all equipment is cared for appropriately, properly utilized by staff, and any issues are reported to Management.
    • Maintaining and understanding general venue and company knowledge, including upcoming events, company initiatives and philanthropic initiatives
    • This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

    Qualifications

    EXPERIENCE, EDUCATION, AND CERTIFICATIONS
    • High school diploma or equivalent.
    • One (1) years prior customer service experience, preferably in an entertainment venue environment.
    • Able to work evenings, weekends and late nights.


    SKILLS
    • Must have the ability to read, write and understand English in a working environment.
    • Must be proficient with Microsoft Word, Excel and Outlook.

     

    PHYSICAL DEMANDS
    • Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time.
    • Ability to sit for extended periods of time.
    • Ability to make repeating movements of the arms, hands, and wrists.
    • Ability to express or exchange ideas verbally and perceive sound by ear.
    • Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
    • Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 50 pounds.
    • Ability to turn or twist body parts in a circular motion.
    • Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
    • Ability to travel via auto or airplane for long periods of time.

     

    ADDITIONAL REQUIREMENTS
    • Ability to pass a pre-employment reference checks.
    • Must be open availability and maintain a flexible work schedule.

    Additional Details

    Closing:

    Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member.  Hard Rock welcomes and encourages applications from people with disabilities. Consistent with the Americans with Disabilities Act (ADA),it is the policy of Hard Rock to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact a member of our Human Resources team.

    Disclaimer 
    While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

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